FAQ

Frequently Asked Questions (FAQ)

Orders & Shipping

1. How long does delivery take?

Orders are typically delivered within 3–10 business days, depending on your location. Delivery times may vary during sales, holidays, or unforeseen circumstances.

2. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS that allows you to monitor your shipment in real time.

3. Do you offer free shipping?

Free shipping may be available on eligible orders. Any applicable shipping charges or offers will be displayed during checkout.

4. Do you ship across India?

Yes, VibeVastr currently ships to most locations across India.

Products & Sizing

5. How do I choose the correct size?

Please refer to our Size Guide available on product pages before placing your order. If you're unsure, feel free to contact our support team.

6. Will the product look exactly like the pictures?

We strive to display product colors and details as accurately as possible. However, slight variations may occur due to lighting and screen settings.

7. Are your products made from quality materials?

Yes. We carefully select fabrics and materials to ensure comfort, durability, and style.

Returns & Refunds

8. Can I return a product?

Yes. Eligible products may be returned within 7 days of delivery, subject to our Return & Refund Policy.

9. How do I request a return?

Contact our support team with your order number and reason for return. Our team will guide you through the process.

10. When will I receive my refund?

Once your returned item is received and approved, refunds are typically processed within 5–10 business days to the original payment method.

11. Can I exchange a product?

Yes, exchanges may be available for damaged, defective, or incorrect products, subject to stock availability.

Payments

12. What payment methods do you accept?

We accept secure payment methods available at checkout, including UPI, debit cards, credit cards, net banking, and other supported payment options.

13. Is my payment information secure?

Yes. All transactions are processed through secure payment gateways that follow industry-standard security practices.

Account & Support

14. Do I need an account to place an order?

No. You can place an order as a guest, although creating an account makes it easier to track orders and manage purchases.

15. How can I contact customer support?

You can reach our support team through the Contact Us page on our website.

16. Can I cancel my order?

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

VibeVastr

17. What is VibeVastr?

VibeVastr is a modern fashion and streetwear brand focused on delivering stylish, comfortable, and high-quality apparel for individuals who want to express their unique vibe.