Refund Policy

At VibeVastr, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

You may be eligible for a refund if:

The product received is damaged, defective, or incorrect.
The item is returned in its original condition with all tags and packaging intact.
A return request is submitted within 7 days of delivery.
The returned product passes our quality inspection.

Refund requests that do not meet these requirements may be declined.

Non-Refundable Items

Refunds will not be provided for:

Products that have been worn, washed, altered, or damaged after delivery.
Products returned without original tags or packaging.
Clearance, final sale, or promotional items (unless defective).
Gift cards or digital products, if applicable.

Refund Process

Submit a return request through our Contact Us page.
Provide your order number and reason for the refund request.
If required, share photos of the product for verification.
Once approved, return instructions will be provided.
After receiving and inspecting the item, the refund will be processed.

Refund Timeline

Refunds are initiated after the returned item passes inspection.
The refunded amount will be credited to the original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Include clear photos of the product and packaging.
Our team will review the issue and arrange a replacement or refund, as applicable.

Order Cancellation Refunds

Orders cancelled before shipment are eligible for a full refund.
Once an order has been shipped, cancellation requests may not be accepted.

Shipping Charges

Original shipping charges, if any, are generally non-refundable.
In cases where the error is on our part (wrong, defective, or damaged item), applicable shipping costs may be refunded.