Shipping Policy

Shipping Information

Thank you for shopping with VibeVastr. We are committed to delivering your orders quickly, safely, and efficiently.

Order Processing

All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, product launches, or peak shopping seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery timelines:

Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Remote Locations: 7–14 business days

Delivery times may vary depending on location, courier availability, weather conditions, and other unforeseen circumstances.

Shipping Charges

Free Shipping on eligible orders as displayed during checkout.
Shipping charges (if applicable) will be calculated and shown before payment.

Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS containing your tracking details. You can use the tracking number to monitor your shipment's progress.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery cannot be completed due to incorrect address information, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-shipment.

Address Accuracy

Customers are responsible for providing accurate shipping information. VibeVastr is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

Weather conditions
Public holidays
Natural disasters
Courier service disruptions
High order volumes

We appreciate your patience and understanding in such situations.

Lost or Damaged Packages

If your order arrives damaged or appears lost during transit, please contact our support team within 48 hours of delivery or the expected delivery date. We will work with our shipping partners to resolve the issue promptly.