Returns & Exchanges Policy

Last updated: 8/4/2024

We want you to love what you ordered! If something isn't right, here's how returns and exchanges work at Vibevastr.

Return Window

You have 3 days from the date you received your item to request a return or exchange. After 3 days, unfortunately we can't offer you a refund or exchange.

Eligibility Requirements

To be eligible for a return, your item must be:

  • Unworn, unwashed, and unused, with tags still attached
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

The following items cannot be returned or exchanged:

  • Final sale / clearance items
  • Swimwear and intimates (for hygiene reasons)
  • Earrings (for hygiene reasons)
  • Gift cards
  • Items marked "Final Sale" at checkout

How to Start a Return

  1. Email us at sales@vibevastr.com with your order number and the item(s) you'd like to return.
  2. We'll send you a return authorization and shipping instructions (and a prepaid label, if applicable).
  3. Pack the item securely with all original tags and packaging.
  4. Ship it back to the address provided within 3 days of receiving your return authorization.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

  • [Option A]: Return shipping is free — we'll email you a prepaid shipping label.
  • [Option B]: Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective.
  • A Rs.100 restocking fee may be deducted from your refund [if applicable — delete if not].

Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund was approved.

If approved, you'll be automatically refunded to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Original shipping fees are non-refundable.

Exchanges

Want a different size or colour? The fastest way to ensure you get what you want is to:

  1. Return the original item (see steps above).
  2. Place a new order for the item you want.

This way there's no wait for us to receive your return before shipping the new item. Alternatively, contact sales@vibevastr.com or WhatsApp +91-9461988788, and we'll help arrange a direct exchange where possible.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us at sales@vibevastr.com within 2 days of delivery with photos of the item and packaging. We'll cover the cost of return shipping and send a replacement or full refund — your choice.

Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at sales@vibevastr.com.

Sale Items

Only regular-priced items may be refunded. Sale items are [refundable for store credit only / final sale — choose one].

Contact Us

Questions about your return or exchange? Reach out: